Terms of Service

Upon signing up for 24Seven Sites’s services, all customers agree to comply with 24Seven Sites’s Terms of Use (“TOU”). The goal of the TOU is to ensure that customers are using 24Seven Sites’s services with due regard to the rights of other Internet users and in conformity with the requirements of 24Seven Sites’s network environment. The TOU are not exhaustive and 24Seven Sites reserves the right to add, delete, or modify any provision of its TOU at any time without notice, effective upon either the posting of the modified TOU or notification of the modified TOU. Any complaints about a customer’s violation of the TOU should be sent to support@24sevensites.com. Please click on this Acceptable Use Policy link to view more information.

  1. Domain Registrations

Registering Domains

When a Client’s request a new domain (subject to 24Seven Sites Inc.’s terms below and Acceptable Use Policy), 24Seven Sites will register an Internet domain name, or renew the Client’s registration of an existing domain name, on behalf of the Client’s with a Domain registrar that 24Seven Sites Inc. does business with (shown below as the “Registrar”).

Client Responsibilities

A Client’s registration or renewal of any domain name is subject to the following: a) 24Seven Sites Inc. receiving from the Client all the information needed from for the registration, b) the domain name cannot be in violation of any applicable law, rule or regulation or the policies of the applicable Registrar or registry, and c) Client’s compliance with these Domain Terms on this web site. Purchasing a new domain name (Called Domain Registration) is subject to the availability of such domain name for registration. 24Seven Sites Inc. is not responsible if a domain name is not available for any reason. 24Seven Sites Inc. will also not be responsible for any infringement of third-party rights caused by its registration of a domain name for a Client. The Client waives any claims it may have against 24Seven Sites Inc. and releases 24Seven Sites Inc. from, any loss, damage, liability or expense arising out of, or relating to, the registration of a domain in the 24Seven Sites control panel or on http://www.sozodomains.com or on our new system: https://24sevensites.com/clients/cart.php?a=add&domain=register 

Domain Renewals

It is the Client’s responsibility to have updated their email id in their domain contract information to get domain renewal notices as well as performing the renewal before the domain expires. 24Seven Sites Inc. will have no responsibility or liability for any loss, interruption in service, service error or loss of data caused by the Registrar.

ICANN and Other Authority

The Client acknowledges that its rights to any domain name registered or renewed by 24Seven Sites Inc. are not being granted by 24Seven Sites Inc. but are subject to the rules and regulations of ICANN, the Registrar, the registry and applicable laws. The Client’s inability to use a domain shall not entitle the Client to get a refund by 24Seven Sites Inc. for any fees paid with respect to the registration of such unusable domain.

Renewal and Expiration

The Client agrees that 24Seven Sites Inc. has no obligation to notify Client of any impending domain expiration dates and that the Client is wholly responsible for such domain expiry deadlines. When the client allows its domain to expire, the domain, 3 weeks after expiry date, is out of 24Seven Sites Inc.’s control and therefore can be purchased by anyone in the world who may then put their web site content on that domain.  24Seven Sites charges an additional $10 to renew an expired domain during the 3 weeks after expiry date which is when 24Seven Sites still has a chance to renew it for the client.

Contact Information

The Client agrees to keep its domain registrar information accurate and up-to-date on each domain it registers with 24Seven Sites Inc. The address of the domain information must match the current address of the domain owner. The Client must update the e-mail address for the Administrative Contact to be the same as the Client’s e-mail address maintained in Client’s billing records. If the e-mail address for the Administrative Contact is not the same as the Client’s e-mail address maintained in Client’s billing records, 24Seven Sites Inc. may (but will have no duty to) change the e-mail address for the Administrative Contact in the domain records of the registrar.

  1. 24Seven Sites Web Hosting & eCommerce Customers

The following Terms of Use apply only to 24Seven Sites’s Web Hosting and eCommerce customers, and supplement the terms above in section A that apply to all 24Seven Sites customers:

Server Resources

Any web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay additional fees (which will depend on the resources required), reduce the resources used to an acceptable level, or upgrade its service to a Dedicated Server plan. 24Seven Sites shall be the sole arbiter of what is considered to be a high server usage level. Any Web Hosting and eCommerce account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.

Also please know that 24Seven Sites reserves the right to change any of their policies or services offered as needed to accommodate server resources or needed offerings. Also 24Seven Sites reserves the right to dismiss a client at any time if needed to accommodate these changes of services or policies. This may be necessary upon software changes, software bugs or network changes.

CGI Scripts

Any scripts that pose a potential security risk or are deemed to be adversely affecting server performance or network integrity will be shut down or will be automatically removed without prior notice. 24Seven Sites does not permit CGI sharing of scripts with domains not hosted by 24Seven Sites or any scripts that may be abused for UCE purposes.

Chat Rooms

24Seven Sites does not allow Web Hosting and eCommerce customers to install their own chat rooms. Chat rooms tend to require significant system resources and therefore cannot be permitted as an account option. However, for a small charge, 24Seven Sites provides Java chat rooms that meet most users’ needs and run without hindering system performance.

Background Running Programs and Cron Jobs

24Seven Sites may allow programs to run in the background. These programs will be considered on an individual basis and Web Hosting and eCommerce customers will incur extra charges based on system resources used and operational maintenance needed. If you wish to run background programs please contact 24SevenSites at support@24sevensites.com so that we can arrange set-up.

IRC

24SevenSites does not allow IRC or IRC bots to be operated by Web Hosting and eCommerce customers.

Software Distribution

24Seven Sites’ Web Hosting and eCommerce accounts are not configured for the purposes of distributing software and/or multimedia products. If you wish to distribute software and/or multimedia files, please contact support@24sevensites.com to make special arrangements.

Multimedia Files

Multimedia files are defined as any graphics, audio, and video files. 24Seven Sites Web Hosting and eCommerce accounts are not to be used for the purposes of distributing and storing unusual amounts of multimedia files. Any web site whose disk space usage for storing multimedia files exceeds 70% of its total usage, in terms of total size or number of files, will be considered to be using an unusual amount of multimedia files.

Databases

Any database stored on 24Seven Sites’ Web Hosting and eCommerce servers shall be limited to the database size allotted for that particular domain’s plan/web hosting account.

Adult Content

Pornography and sex-related merchandising are strictly prohibited . This includes sites that may infer sexual content or provide links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet, or provide links to such sites.

Hate / Discrimination

24Seven Sites does not permit websites that promote hate, discrimination or violence toward a group based on race, religion or national origin.

  1. 24SevenSites Dedicated Server, Cloud Server and Cloud Desktop Application Customers

The following Terms of Use apply only to 24Seven Sites’s Dedicated Server, Cloud Server, & Cloud Desktop Application customers, and supplement the terms above in section B that apply to all 24Seven Sites customers:

Customer Security Responsibilities

The customer is solely responsible for any breaches of security affecting servers under customer control. If a customer’s server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such event, the customer is responsible for the cost to rectify any damage done to the customer’s server and any other requirement affected by the security breach.

IRC

24Seven Sites allows Dedicated Server customers the use of IRC inside the 24Seven Sites network as long as the use of IRC on a 24Seven Sites server does not violate any of the other terms of these TOU. As a policy, 24Seven Sites will not provide vanity IRC reverse DNS records. To enforce this policy 24Seven Sites does not turn the reverse address of IPs over to the customer. Authority over this information remains with 24Seven Sites

Billing for Network Resources

The customer understands that the customer is responsible for paying for any network resources that are used to connect the customer’s server to the Internet. The customer may request that the customer’s server be disconnected from the Internet, but the customer will still be responsible for paying for any network resources used up to the point of suspension or cancellation.

Migrations

Migrations are not included in the hosting fees since they do not apply to all clients. In a case where the customer has verbally or by email, asked 24Seven Sites to assist them in some migration effort, Customer will be billed at the 24Seven Sites Professional Rate of $125/hour unless otherwise specified in a specific email or contract signed by 24Seven Sites.

  1. Other Terms

State of Georgia Law Is the Overruling Law if other State Laws in Effect

Where applicable when more that one state law applies in a contract between 24Seven Sites and a Customer, the Federal Law and the State of Georgia Law Is the Overruling Law that overrules if other State Laws are also in Effect in a situation.

Change of 24Seven Sites  ‘Terms of Use’ on This Web Page.

24Seven Sites has the right to update their ‘Terms of Use’  at any time.  It is the Customer’s responsibility to be aware and follow any changes to 24Seven Sites’s ‘Terms of Use’.  A link to 24Seven Sites ‘Terms Of Use’ will be periodically made available to the Customers through billing invoice footers and email correspondence.

Termination of Delinquent Client Accounts

Customer accounts become delinquent if payment is more than 30 days late. Delinquent accounts will be suspended after 30 days.  Suspension means website(s) and associated email accounts become inactive.   24Seven Sites has the right to terminate all 24Seven Sites services for Customer accounts that have become delinquent.  If customer has 1 service with 24Seven Sites that has a payment over 30 days late, and another service with 24Seven Sites, that is over 10 days late, both or all services have been delinquent and, therefore, 24Seven Sites has the right to terminate all of the delinquent Customer’s services.

Indemnification

Customer shall defend, indemnify and hold harmless 24Seven Sites, its affiliates and their respective present, former and future officers, directors, employees and agents, and their respective heirs, legal representatives, successors and assigns (collectively the “24Seven Sites Indemnitees”), from and against any and all losses, damages, costs, liabilities and expenses (including, without limitation, amounts paid in settlement and reasonable attorneys’ fees) which any of the 24Seven SitesIndemnitees may suffer, incur or sustain resulting from or arising out of (i) Customer’s breach of any representation, warranty, or covenant contained in the Agreement, (ii) the Customer Content, the Customer Web site or any End User’s use of the Customer Content or the Customer Web site, (iii) violation by Customer or any of its officers, directors, employees or agents of the Acceptable Use Policy or any applicable law, (iv) claims or actions of third parties alleging misappropriation of trade secrets or infringement of patents, copyrights, trademarks or other intellectual property rights arising from the use, display or publication of Customer’s domain names, the Customer Web site, the Customer Content, or the use of the Services in combination with hardware, software or content not provided by 24Seven Sites, (v) claims or actions by third parties relating to or arising out of Customer’s use of the Services, and (vi) any failure of the Customer Content or any aspect of the Customer Web site to be compatible with the hardware or software used by 24Seven Sites to provide the Services, including any damage to 24Seven Sites’ servers or other hardware caused thereby.